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Spin Palace doesn’t pay out my winning!!!
Question: I was lucky to hit a number on roulette and won £3500, went to bank and withdraw the money. After 2 weeks I didn’t receive my money yet, but in good faith and due to the good reputation of Spin Palace and deposited again £500 and hit another number. Again, I went to withdraw £2000. Another week past and I contacted live support to find out when I will receive my £5500. The support agent told me my account was locked and sent me a link to the terms & conditions. I ask her about my withdrawals and she told me she can’t answer me anymore questions.
I was just very lucky to hit a number at roulette twice, played with my own money and didn’t take up any bonus money. I can’t get more information from Spin about my account was locked and if I will
Answer: REPLY FROM INSIDER:
I can only image you frustrated you must be!
Here are a few quotes from online casino t&c’s:
“Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.” Spin Palace
“We reserve the right to change this Agreement from time to time as set out in clause 11 below. It is your responsibility to check from time to time and see whether there is an updated version in accordance with clause 11 below.” Casino Europa
“The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation will be refunded to you using the method of payment as determined by the Casino. However, the Casino reserves the right, in its sole discretion, to void any winnings and appropriate any balance in your Casino account in any of the following circumstances:” Roxy Palace
“at the sole discretion of either or both of us, reserve the right to terminate Your game or block Your Player Account as well as prevent You from accessing” EuroGrand
This will show that the casino has the right to do whatever they want without even telling you. You will find similar terms in at every online casino website. By visiting the website, signing up or playing you accept this terms & conditions. Casino Managements simple want to protect their interest as much as possible. My personal view and experience is the employees will make the difference, there is always leverage.
Spin Palace is a very reputable casino and you might have a chance somebody from Spin will listen to you if you get in touch with eCORGA or a big casino forum where Spin Palace has a presence such as casinomeister or GPWA.
I hope you will get your money.